Global support for all your coating questions
Find answers to our most common support questions in this list of FAQs.
Don’t see the answer you’re looking for? Get in touch with us here.
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What is My Hempel?
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How do I create an account in My Hempel?
To create a My Hempel account, just follow these simple steps:
1. Go to www.myhempel.com.
2. Click "Create your My Hempel account".
3. A sign-up form will appear. Follow the directions and enter the required information, such as name, email, country and company
4. Click "Submit".
5. You'll then receive an ""Activation Link"" in your mailbox. Activate your account, set a new password and log-in to start enoying our online services.
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What should I do when My Hempel isn't working?
If My Hempel is crashing, or won't open, respond or work properly, try the troubleshooting steps below. After trying each step, check whether it's resolved the issue.
1. If the My Hempel app is installed on your phone or tablet, try to restart your device and log-in again.
2. If you access My Hempel via a browser, try clearing your browser cache. To do this with Google Chrome, go to Settings > Advance > Clear Browser Data.
If My Hempel still isn't working after trying these troubleshooting steps, please contact digital@hempel.com.
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How do I add a new user or admin?
Follow these steps to add a new user or admin:
1. Click on the "User" button and select "Invite Colleague".
2. Type in the account user's name, function, email, phone number and interface language then click "Next Step".
3. Choose a user Permission (e.g. Admin, Manager, Marketing, Purchaser) then click on the "Create Account" button. Once you've clicked on the "Create Account" button, the system will automatically send an invitation to the user's email.
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How do I track my orders?
With the My Hempel portal or app, you have two ways to track and trace your orders:
1. To receive SMS and email updates, go to "Notification Center" then tick the boxes under "Delivery Updates" and "Order Statuses".
2. On the My Hempel homepage, click on a box called "Track & Trace Your Order" for more details.
2. On the My Hempel homepage, click on a box called "Track & Trace Your Order" for more details.
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Where are my goods?
We have a track and trace service available in all the areas we operate. Just contact your local Customer Care Team to find out more.
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Where I can find my order statements?
You can find your order statements by using the My Hempel portal or app. On the My Hempel homepage, just click on the "My Order" box and then "View Order".
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How do I track my orders?
With the My Hempel portal or app, you have two ways to track and trace your orders:
1. To receive SMS and email updates, go to "Notification Center" then tick the boxes under "Delivery Updates" and "Order Statuses".
2. On the My Hempel homepage, click on a box called "Track & Trace Your Order" for more details.
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How can I see my old invoices?
You can view your old invoices by using the My Hempel portal or app. On the My Hempel homepage, just click on the "My Invoices" box and search for the required invoice.
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Where can I find my account statements?
You can find your account statements by using the My Hempel portal or app. On the My Hempel homepage, just click on the "My Invoices" box and then "Download Customer Statements".
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Where do I find the product data sheet for product X?
On all our product pages, you can download the relevant product data sheet. If you have trouble finding the product data sheet you need, just contact our customer care team for help.
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Where do I find the safety data sheet for product X?
On all our product pages, you can download the relevant safety data sheet. If you have trouble finding the safety data sheet you need, just contact our customer care team for help.
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Where do I find the application instruction for product X?
On all our product pages, you can download the relevant application instructions. If you have trouble finding the application instructions you need, just contact our customer care team for help.
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How can I get Technical Service Support?
Our technical experts are always available to provide the support you need to ensure your coatings are applied as efficiently as possible. Read more about Hempel Service here or contact us now for more information.
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Which curing agent belongs to X product?
You can find the right curing agent for a product by referring to the relevant product data sheet, which you can easily download on every product page. If you have trouble finding the product data sheet you need, just contact our customer care team for help
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Which thinner do I need to use for product X?
You can find the right thinner for a product by referring to the relevant product data sheet, which you can easily download on every product page. If you have trouble finding the product data sheet you need, just contact our customer care team for help.
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Which mixing ratio do I have to apply between base and curing agent?
In our application instructions, which you can download on almost every product page, you'll find the mixing ratio for our products. If you can't find the relevant application instruction, just contact our customer care team and we'll be happy to help.
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How do I apply product X?
Just refer to our application instructions, which you can download on almost every product page. If you can't find the relevant application instruction, just contact our customer care team and we'll be happy to help.
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Up to which temperatures can product X perform?
This information can be found on the product data sheet/ safety data sheets. If you can't find the relevant information, just contact our customer care team and we'll be happy to help.
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What's the optimal application temperature for product X?
In our application instructions, which you can download on almost every product page, you'll find the optimal temperature interval for applying our products. If you can't find the relevant application instruction, just contact our customer care team and we'll be happy to help.
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How long is the drying time of product X?
Just refer to our application instructions, which you can download on almost every product page. If you can't find the relevant application instruction, just contact our customer care team and we'll be happy to help.
